Head Teller Job at Frontline Recruit, Morrison, IL

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  • Frontline Recruit
  • Morrison, IL

Job Description

Our client is a great community bank that's looking for a Head Teller. Responsibilities will involve managing the daily operations of a bank's teller line, including supervising other tellers, handling complex transactions, and ensuring compliance with banking regulations. They also provide leadership, guidance, and support to the teller staff.

Key Responsibilities of a Head Teller:

  • Supervision and Management: Overseeing the work of other tellers, assigning tasks, and ensuring they are adhering to policies and procedures.
  • Customer Service: Providing excellent customer service, resolving complex customer issues, and handling escalated problems.
  • Transaction Processing: Handling deposits, withdrawals, transfers, and other financial transactions, while also promoting new products and services including opening new accounts.
  • Compliance: Ensuring compliance with banking regulations, including security protocols, and internal controls.
  • Training and Development: Providing training and guidance to teller staff, including onboarding, performance evaluations, and professional development.
  • Operational Duties: Managing cash flow, balancing drawers, and maintaining the vault.
  • Problem Solving: Resolving complex customer issues, handling errors, and assisting with difficult situations.
  • Vault Management: Managing vault operations, including ordering and shipping cash.
  • ATM Operations: Overseeing ATM operations, balancing, and ordering ATM cash.
  • Compliance and Security: Ensuring compliance with all bank policies, procedures, and regulations, including security protocols, and fraud prevention.

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